Refund Policy

1. Digital Product Nature

ThinkPilot provides digital educational products that are available for immediate download upon purchase. Due to the nature of digital products, we generally do not provide refunds once the product has been accessed or downloaded.

2. Refund Eligibility

We offer refunds under the following specific circumstances:

2.1 Technical Issues

• If you are unable to download the purchased materials
• If files are corrupted or unreadable
• If the product received is different from what was described

2.2 Duplicate Purchase

Accidental duplicate purchases made within 24 hours may be eligible for refund.

2.3 Non-Delivery

If you do not receive access to purchased materials within 2 hours of payment.

3. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Change of mind after purchase
• Not satisfied with the quality (after downloading)
• Did not read the product description properly
• Incompatibility with your systems
• Purchase made by mistake (after download)
• Unable to use the product due to personal reasons

4. Refund Process

4.1 How to Request a Refund

1. Contact our support team within 7 days of purchase
2. Provide your order details and reason for refund request
3. Our team will review your request within 2 business days
4. If approved, refund will be processed within 5-7 business days

4.2 Contact for Refund Requests

• Email: refunds@thinkpilot.in
• WhatsApp: +91 62022 51059
• Contact Form: thinkpilot.in/contact

5. Refund Methods

Approved refunds will be issued to the original payment method used for purchase:

• UPI payments: Refund to same UPI ID
• Credit/Debit cards: Refund to same card
• Net Banking: Refund to same bank account

6. Partial Refunds

In some cases, partial refunds may be granted:

• Bundle purchases where only part of the content is accessed
• Technical issues affecting only specific files
• Subscription cancellations (pro-rated)

7. Cancellation Policy

You may cancel your order only if:

• Request is made within 1 hour of purchase
• No downloads have been initiated
• No access has been granted to the materials

8. Dispute Resolution

If you are unsatisfied with our refund decision, you may:

1. Request a review by senior management
2. Provide additional evidence supporting your claim
3. Seek mediation if the amount exceeds ₹10,000

9. Special Circumstances

We may consider refunds in exceptional circumstances at our discretion:

• Medical emergencies preventing product use
• Institutional closures
• Proven fraudulent transactions

10. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.

11. Contact Information

For refund-related queries, contact us:

• Email: support@thinkpilot.in
• Phone: +91 62022 51059 (10 AM – 6 PM IST)
• Address: ThinkPilot Education Solutions, Delhi, India